3 Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Coach inquiries contact 0344 556 1355. If you haven't been able to find an answer to your question, we invite you to get in touch with us. Our Customer Support team will offer you this same guidance on the phone. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. We can cancel the ticket to free up the seats or in case you need any proof for your insurance company. I have cancelled my ticket but have not yet received my refund. If you are sure that you want to cancel, click confirm. Why can't I refund my ticket? Enter your search term here. Ticket refunds and changes. If you have an account, login to view all your bookings in one place. Search your inbox for
[email protected]. Shapiro's tickets are 70 percent refundable, which is a little strange by American standards. 3 You can now review your refund amount. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). 4 Once you have clicked on calculate refund, you will be shown how much you will be refunded. . Season ticket inquiries contact 0344 811 0150. 2 Find your booking in 'My Bookings' if you're on the web or 'My Tickets' if you're in the app. Ticket refunds and changes 12 articles ; Train times, delays and disruptions 9 articles . Quick refunds - for direct access to refund and changes for a particular booking, find your confirmation email and click 'Manage booking'. First click Journeys from the left-hand menu. Expand that section and select 'Change date/time' or 'Refund tickets'. Trainline.com Limited is registered in England and Wales. This kind of works the same way. Can I take a different train than the one I booked? Trainline has collected 412 reviews with an average score of 1.20. Do you have a phone hotline? In the case of an emergency or a very last minute situation do not hesitate to contact the relevant rail operator. Company No. If you need any more assistance, please do contact them on their site or customer service number. Customer service contact 0333 202 2222. 3846791. Please read our guide on refunds and exchanges here. List of Trainline Customer Service Numbers. The delay is calculated against either the normal timetable or an amended timetable that is published in advance, for example during planned engineering works at weekends. VAT number: 791 7261 06. . How do I exchange my ticket? Proceed by clicking on calculate refund. Can't find the email? I used Trainline and paid via paypal 52.40 GBP Transaction ID 8UA17121KW122701T Transaction date 9 May 2021 13:15:30 BST Ticket collection reference W5R8N47L the train was cancelled and i have asked trainline for a refund They will not refund the ticket. You can find our Paris office at 20 rue Saint-Georges. Apply business account contact 0124 447 0937. Bookings contact 0871 244 1545. Business account queries contact 0870 333 3555. You can contact Trainline through 0333 202 2222. VAT number: 791 7261 06. . Trainline Corporate address The Trainline corporate address is: 120 Holborn London, EC1N 2TD United Kingdom Use DoNotPay to Get Trainline Refunds With Trainline, you have 28 days from the ticket's expiration date to request a refund. As anyone had trouble getting a refund back from train line because of a train strike been waiting now about 4 weeks & keep getting fobed off saying it will be in my account in 5 working days as they now the tickets could not be used . Train times, delays and disruptions Depending on the train operator you'll be travelling with, you can claim compensation if there's a 15-minute or 30-minute delay to your journey. Customer service enquiries If you're a customer wanting to get in touch with our customer support team, please click here. If you are trying to cancel your ticket and you do not see a Cancel button, then this means that your ticket is non-refundable and non-exchangeable. Can I change the name on my ticket? You could also chat online or DM them on twitter. Onboard, seating and at the station. Ticket refunds and changes. Press enquiries Search your inbox for an email from
[email protected]. Company No. Fee free changes on UK trains until 30th Nov 22; . Ticket refunds and changes. Photo by Rob Dammers CC BY 2.0 I hope you find this guide useful in getting a ticket exchange or refund. Trainline tickets are refundable to a point. Delayed trains and strikes: how to receive compensation. However, we are very quick to respond if you contact us here! 3846791. VAT number: 791 7261 06. . Trainline.com Limited is registered in England and Wales. . But think of it like this: When you have a "cancel for any reason" travel insurance policy, you get between 50 and 75 percent of your nonrefundable, prepaid expenses back. Why? I also . I posted the tickets to them but they deny receipt (there is no tracking number). Company No. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Click 'Manage my bookings'. Sign in to your Trainline account. If your mobile ticket has already been activated, you will not be able to get a refund for that ride. Please contact us here and we'll happily to do this. Trainline.com Limited is registered in England and Wales. Login Start Free Trial Are you a . Search Categories. Train times, delays and disruptions. You can either call them or go directly to the train station to speak to someone at the ticket counter. I accidentally bought the wrong ticket! 3846791. European rail: contact our support team. If you don't have one yet you can sign up by following the link in your confirmation email. No, we currently do not have a phone hotline. We're always happy to help and will respond as quickly as we can. If you wish to do this, just select the relevant passenger (s). Applying for a refund can be done easily from your Dashboard. How to Get a Refund Print This applies to all trainline for business accounts who have either signed for an account since August 2016 or had their account recently upgraded to a new dashboard. 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